Operation-System

1) how to use Wassalha Services :

-Reporting requests via WhatsApp or by registering the application on the company's website
-The representative is dispatched to receive without minimum shipments within 24 working hours of order registration or customer delivery of the shipment to the company
- Note: If the application is registered outside working hours, the 24 hours will be counted from the next day

2) Delivery method and duration:

- Contact the customer to deliver the shipment within 48 hours
- Delivery of shipments within Cairo and Giza within 24 hours to 48 working hours as a maximum of receipt (there is a delivery service on the same day)
- Governorates Duration varies depending on the governorate

3) Cash Collection:

- If the collection is less than 500 pounds, it is sent through Vodafone Cash, Mobinil Cash, Etisalat Cash or with the receipt of new orders
- If it is more than 500 pounds, it is sent to the door of the house within 48 hours as a maximum, free of charge without any additional expenses
- With regards to collecting governorates, the collection is delivered within 7 to 10 days after the shipment is delivered to the customer

4) Returns:

- If the shipment is returned due to the refusal of the customer to receive the shipment after the representative arrives, the shipping charges will be taken from the client or the sender according to the agreement of the sender and the receiving customer
- If it is returned due to the difficulty in communicating with the addressee, there are no fees
- If it is returned due to the difficulty in communicating with the sender and the sender, insist that the shipment be sent and not delivered. The shipping will be deducted from the sender.
- For governorates, if the shipment is sent to the governorate and it is not delivered to the addressee, the freight is deducted from the sender
- If there is a returnee from the governorates, it will be returned within 7-10 days

5) Notes :

- There are packages for customers over 50 orders per month
- There is a storage service in the company's stores
- There is packaging for shipments from 2 pounds to 15 pounds, depending on the type of packaging and the size of the shipment
- A statement of the status of shipments is sent every two days if more than 5 shipments are received